runtime

Runtime Privacy Policy

Last updated: 5 November 2026

1. Who we are

This website (https://theruntime.co/) is operated by Argon Labs (trading as Runtime), ABN 81 869 843 092 ("we", "us", "our").

Runtime provides done-for-you operations technology for established Australian service businesses, such as trades, accountants, and insurance and mortgage brokers.

We have chosen to follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) voluntarily when we handle personal information, because we think you should be able to expect that standard from us.

This policy explains, in plain English, what personal information we collect through this website, why we collect it, how we use and protect it, and how you can access or correct it or make a complaint.

2. What this policy covers

This policy covers personal information we collect through this website and when you contact us by email.

Personal information we handle while delivering an engagement is covered by your client agreement.

3. What personal information we collect

Information you give us

You can email us at runtime@workstak.co, or use the enquiry form on this website. We store what you send so we can reply to you.

When you send us an enquiry, we collect:

Form enquiries are stored in our Supabase database so we can reply. That database is in Seoul, South Korea. You can read Supabase's privacy policy. We do not use the enquiry form for marketing lists.

If you book a discovery call, you book through Cal.com, which collects your name, email and booking details on our behalf to schedule the call.

Please don't send us sensitive information (such as health information) or other people's personal information by email unless we need it and you have their permission.

Information collected automatically

Our website is hosted on Vercel. Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, the pages you request and the date and time of your visit. These logs are kept by our hosting provider for a short period for security and debugging, in line with Vercel's retention practices. You can read more in Vercel's privacy notice.

We use Vercel Web Analytics to understand how people use the site, for example which pages are visited and how often. It is cookieless and does not use a persistent identifier. It counts visitors using a hash that resets every day, so it can't be used to recognise you from one day to the next.

On private concept pages we prepare for prospective clients, we record page views and button clicks against that page, without cookies or any information that identifies you.

Cookies

Our website does not use cookies, and it does not use your browser's local storage.

The site stores your scroll position in session storage so the page works smoothly as you move around. On a private concept page it also stores a flag that the view was already counted. Neither contains personal information, and both are cleared when you close the tab.

4. How we collect it

We collect personal information:

We don't collect personal information about you from third parties, and we don't buy personal information.

You can browse our website without telling us who you are. If you contact us, you may use a pseudonym, but we will need a working email address to reply.

5. Why we collect it and how we use it

We use your personal information to:

We will only use your information for another purpose if you agree, if you would reasonably expect it and it is related to the original purpose, or if the law allows or requires it.

Marketing

We publish a newsletter, Alpha Work (https://alphawork.substack.com), on Substack. You will only receive it if you choose to subscribe. Sending us an enquiry does not sign you up.

Every newsletter email includes an unsubscribe link, in line with the Spam Act 2003 (Cth), and you can unsubscribe at any time.

Subscriber details, such as your email address, are held by Substack Inc. in the United States. Substack handles that information under its own privacy policy. See Substack's privacy policy.

6. Who we share it with

We do not sell or rent your personal information.

We share personal information only with service providers who help us run the website and our business, and only as needed for them to do that work. These include:

We may also disclose personal information if the law requires or allows it, for example to a court or regulator.

7. Sending information overseas

Enquiry form details are stored in our Supabase database in Seoul, South Korea.

Some of our service providers store or process information outside Australia. Our website is hosted by Vercel Inc., which is based in the United States. The website is processed in the United States (our site's server functions run in Washington, D.C.) and delivered through Vercel's global content delivery network, which means pages may be served from locations around the world. This means technical information about your visit, such as your IP address and server logs, is disclosed to and handled in the United States. See Vercel's privacy notice for more.

Enquiries you email to runtime@workstak.co are stored by Spacemail, which is run by Spaceship, Inc., a company based in Phoenix, Arizona, in the United States. Spaceship's privacy policy says it processes and stores data on servers in the United States. See Spaceship's privacy policy.

If you subscribe to our Alpha Work newsletter, your subscriber details are held by Substack Inc. in the United States. See Substack's privacy policy.

When we use overseas providers (Vercel, Spaceship and Substack), we rely on each provider's standard contractual and security terms to protect personal information in a way that is consistent with the APPs.

8. How we keep it secure

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These steps include using reputable service providers, limiting who can access your information, using two-factor login on our business accounts, and using secure (HTTPS) connections on our website.

No method of sending or storing information over the internet is completely secure, so we can't guarantee the security of information you send us.

9. How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires. When we no longer need it, we take reasonable steps to delete it or de-identify it.

Server logs are kept by our hosting provider for a short period for security and debugging, in line with Vercel's retention practices. Vercel Web Analytics does not keep a persistent identifier for you.

We keep enquiry emails and enquiry form records for up to 2 years, unless the enquiry turns into an engagement.

10. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Just email us using the details below.

We will respond within a reasonable time, usually within 30 days. We won't charge you to make a request. If we refuse a request, we will tell you why in writing, unless that would be unreasonable, and explain how you can complain.

11. Data breaches

We follow the spirit of the Notifiable Data Breaches scheme under the Privacy Act voluntarily. If we become aware of a data breach involving your personal information that is likely to cause you serious harm, we will notify you as soon as we reasonably can. We will tell you what happened, what information was involved, and what you can do to protect yourself. Where appropriate, we may also notify the Office of the Australian Information Commissioner (OAIC).

12. Complaints

If you think we have mishandled your personal information, please contact us first using the details below. Tell us what happened and how you would like it resolved. We will look into it and aim to respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

13. Contact us

For privacy questions, requests or complaints, please email:

Argon Labs (trading as Runtime), ABN 81 869 843 092

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top. If we make a significant change, we will take reasonable steps to let people know.